We follow the Consumer Act of the Philippines and DTI rules.

Return/Exchange Window

• Online orders: Request within 7 days of receipt. Items must reach us within 14 days of approval.
  
• Store purchases: Exchange within 8–15 days (depending on store channel) for size/color; see receipt/store for exact policy.
  

Eligibility

• Item must be unused, unworn, unwashed, and in original condition with tags, accessories, manuals, and original packaging.
  
• Include official sales invoice (or e-receipt) and order number.
  
• Non-returnable for hygiene/safety: socks, innerwear, swimwear, mouthguards, water bottles, and customized or final-sale items, unless defective.
  

Change of Mind

• Exchanges (size/color) are allowed when stock permits. Refunds for change of mind are generally not allowed under DTI guidelines unless otherwise stated in a specific promo/policy.
  

Defective/Incorrect Items

• If you received a factory-defective, wrong item, or damaged on arrival product, file a request within 7 days with photos/video (including unboxing if possible). We will repair, replace, or refund as appropriate. We shoulder shipping costs for our error.

Return Shipping

• For approved returns due to change-of mind/exchange, customer shoulders return shipping to our returns hub and any reship fee.
  
• For defective/incorrect items, Kidsports shoulders return and reship shipping.
  

Refund Method & Timeline

• Refunds are processed to the original payment method where possible. Processing times vary by bank/wallet (typically 7–15 working days after receipt & inspection). For COD, refunds are via bank transfer or e-wallet.
  
• In some cases we may issue a store credit / refund voucher with defined validity.

How to Request

1. Email support@kidsports.com.ph (or use our Return Center) with: order number, name, mobile, item(s), reason, photos.
2. Wait for approval and return instructions.
3. Pack items securely; include the invoice and all inclusions.
4. Ship back via instructed courier or wait for pickup (if arranged).
5. We’ll inspect and update you on exchange/refund.

• Validity — Promo dates and times are Philippine Standard Time (PHT).
  
• Eligibility — Unless stated, promos apply to online orders shipped within the Philippines. One promo code per order; not stackable with other codes, bundle deals, or markdowns (unless stated).
  
• Exclusions — Select brands/launches, limited releases, services, gift cards, and final-sale items may be excluded.
  
• Minimum Spend / Coverage — Some promos require a minimum spend, specific payment type (e.g., bank cards, BNPL), or ship-to areas.
  
• Returns on Promo Buys — For bundles (e.g., Buy 1 Get 1), partial returns are not allowed; all items must be returned together and meet eligibility. Refund value reflects the discounted price allocation.
  
• Abuse & Errors — We may cancel orders for suspected fraud, reseller activity, coupon abuse, pricing/stock errors, or breach of terms.
  
• Changes — We reserve the right to modify or end promos without prior notice where permitted by law.
  

What We Collect

• Contact details (name, email, phone), delivery address, order history, returns data.
  
• Payment information via secure gateways (masked card details, tokens).
  
• Device, usage, and cookie data for site performance and marketing (with consent choices where applicable).
  

How We Use It

• To fulfill orders, process payments, deliver products, provide customer service, prevent fraud, and personalize content/offers.
  
• With your consent, to send marketing communications (opt-out anytime).
  

Sharing

• With service providers (payment gateways, couriers, anti-fraud tools, analytics) under contracts and safeguards.
• When required by law, or to protect rights, safety, and security.

Your Choices

• Access, correct, or delete certain data; unsubscribe from marketing; manage cookies through your browser and our consent tool.
• You may request a copy of your personal data and ask us to rectify inaccuracies.

Security & Retention

• We use industry-standard security and retain data only as long as needed for the purposes above or as required by law (e.g., tax/audit).

Contact

• Data Protection concerns: pgoaldpo@gmail.com
• Customer care: support@kidsports.com.ph

For the full Privacy Policy and Terms of Service, see our dedicated pages. By using this site, you agree to these policies.